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1. What is the Crisis Intervention Program?

The Crisis Intervention Program (CIP) is a Federally funded program that assists individuals and families who are experiencing a heating or cooling related crisis. A household is considered to be in a crisis if it is currently experiencing or is in danger of experiencing a life threatening or health related emergency and sufficient, timely and appropriate assistance is not available from any other source. Life threatening is defined as a household which has no heating or cooling source or has a disconnect notice for their primary heating or cooling service and the health or well being of a household member would be in danger if the heating or cooling crisis was not alleviated. 

2. How do I qualify for Crisis Intervention Program (CIP)?

Households that meet the following criteria may be eligible:

• Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
• Have income equal to or less than 150% of the federal poverty level Who is eligible for Crisis Intervention Program (CIP)?
• Have an energy related crisis
• Have a utility statement that shows how much is owed to alleviate the crisis

3. How do I apply for Crisis Intervention Program (CIP)?

• Online at the ePass website
• Phone by calling 910-798-3500, Option 4
• You can print the application (English and Spanish) and mail it to 1650 Greenfield Street, Wilmington, NC  28401 
• Print and fax the application (English and Spanish) to 910-798-7824
• In person at 1650 Greenfield Street, Wilmington, NC  28401
• An application can be mailed upon request

4. What is the Family Support Program?

The Family Support Program is designed to assist with barriers that hinder timely child support payments, family self-sufficiency & active involvement in children’s life. Services for Custodial and Non-Custodial Parents are available. Referrals to the Family Support Program are accepted through Child Support Services, Child Support Court, Self – referrals and other Social Services and Community Programs. 

 Services include:

•  Job Search Referrals
• Education, training, job readiness programs, and other community resources
• Access to economic empowerment
• Effective parenting
• Assistance with accessing Family Court resources 

View the Family Support Program Brochure (PDF) to learn more about the Family Support Program.

For more information or to self-refer, contact 910-798-3500